Terms & Conditions

Welcome to CFX – The Chocolate Factory Experience! These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

  1. Allergies and Sensitivities: CFX – The Chocolate Factory Experience is not responsible for any allergies or sensitivities to our products. It is the customer’s responsibility to review the ingredients listed on each product and make informed purchasing decisions based on their individual needs and health considerations.
  2. Shipping: We strive to provide timely and reliable shipping services. However, CFX – The Chocolate Factory Experience is not responsible for any damage, melting, or delays that may occur during the shipping process. Please note that chocolate is sensitive to temperature variations, and we cannot guarantee the condition of the products upon arrival.
  3. Returns and Refunds: We want you to be satisfied with your purchase. If you encounter any issues with our products, please contact our customer service within [X] days of receiving your order. We may request additional information or evidence to process your return or refund. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.
  4. Subscriptions and Loyalty Programs: CFX – The Chocolate Factory Experience does not currently offer any subscription services or loyalty programs. Any such programs or services introduced in the future will be subject to separate terms and conditions.
  5. Data Collection and Privacy: When you make a purchase or opt into our newsletter, we collect and store your personal information. We use this data solely for the purpose of processing your orders, providing customer support, and sending occasional marketing communications. We value your privacy and will not share your information with third parties, except as necessary to fulfill your orders or as required by law. For more details, please refer to our Privacy Policy.
  6. Use of the Website: Our website is accessible to all users without any age restrictions. However, we expect all users to engage responsibly and refrain from any unlawful or prohibited activities while using our website. This includes but is not limited to unauthorized access, transmission of harmful content, and any activity that may disrupt the website’s functionality.
  7. Product Variations: Please note that product photos and descriptions on our website may slightly vary from the actual products you receive. As a craft handmade facility, we strive to maintain the highest quality standards, but minor variations may occur due to the artisanal nature of our chocolates.

Please also review our Privacy Policy, which provides further details on how we handle your personal information.

By using our website and purchasing our products, you acknowledge and agree to these Terms & Conditions. If you have any questions or concerns, please contact our customer service for assistance.